Technical Support
Welcome to send us your comments, questions and suggestions about our product. We are ready to provide customers with product solutions and relevant services. Our email address is: clone2go.support@gmail.com
FAQ
    Q: What is the difference between the Evaluation Version and the Full Version of the software?
  • A: The Evaluation Version converts each video file only for three minutes, while the Full Version can convert video files without the limit of time.
    Q: How to get the Full Version of the software?
  • You can order our software online. When the purchase is processed, the registration code will be provided immediately and sent to you by email. With the registration code, you can activate the evaluation version and turn to use the full version software.
    Q: Is it secure to buy your software online?
  • It is 100% secure to order our products online. All data exchanged is SSL-secured in the process of payment. Our servers support SSL Version 3 and 168-bit Triple DES encryption, and the RSA module and SSL sessions feature 1024-bit encryption.
    Q: How to register the software?
  • After ordering the full version of Clone2Go series software, you will receive the registration code to register the evaluation version. The registration method of Clone2Go series is the same, which shows as follows:
    Run the software and click Help> Enter License Code. There will be a registration dialog box. Input the name and registration code. Then click “OK”. Take Clone2Go DVD Ripper Registration as an example:



    Q: My registration code is invalid. What shall I do?
  • Please check the user name carefully whether there is punctuation or other symbols, whether blank spaces are added accidentally and whether the code matches the software type and version.
    Q: Does the software need to be registered again when it is reinstalled?
  • A: Yes, it does.
    What shall I do when I lost my license code?
  • A: Please email us at clone2go.support@gmail.com including details about your order information such as your name, email address that you used to purchase. We will handle it in time.
    Q: what shall I do about the software when I get a new computer or want to reinstall it?
  • A: You may copy the installation software you saved to your new pc or download it from our website. After installation, register the full version using the registration name and code you got before.
    Q: Is it free of charge to update the software?
  • A: Yes, it is free to update the software. The registration name and code you got before is till valid for the new version.
    Q: My computer shuts down automatically after finishing video conversion.
  • A: Run the program, click “Edit” > “Options” and you will see the window of options for parameter settings. In “General” part, cancel the tick. See the below picture.

Reference

Output Formats for Portable Media Players

Apple iPod Video MPEG-4 Movie (*.mpeg)
Apple iPhone MPEG-4 Movie (*.mp4)
Sony PSP MPEG-4 Movie (*.mp4)
Sony PS3 MPEG-4 AVC Movie (*.mp4)
DVD video NTSC Movie (*.mpg)
DVD video PAL Movie (*.mpg)
Microsoft Zune WMV Movie (*.wmv)
Microsoft Zune MPEG-4 Movie (*.mp4)
MPEG-I Movie (*.mpg)
MPEG-II Movie (*.mpg)
Flash Video Movie (*.flv)
Mobile Phone 3GP Movie (*.3gp)
Mobile Phone MPEG-4 Movie (*.mp4)
Nokia N-Series MPEG-4 Movie (*.mp4)
Customized AVI Movie (*.avi)
Customized WMV Movie (*.wmv)
Customized MP4 Movie (*.mp4)
MP3 Audio (*.mp3)
OGG Vorbis Audio (*.ogg)
WAVE Audio (*.wav)
If you meet with any other questions, please contact us at clone2go.support@gmail.com

News
  • Clone2go DVD Ripper 1.0 was released on July 15, 2008
  • Clone2go Video Converter Pro 1.0 was released on July 15, 2008
  • Clone2go Free Video Converter1.0 was released on July 17, 2008
  • DVD Converter Series was released on Sept. 1, 2008
  • Video Converter Series was released on Sept. 1, 2008